FAQ

 
 
 

Are We Open?

Probably! Check our hours on the home page and if its in that time-frame, chances are good that we are indeed open. The only days we are guaranteed to be closed are Thanksgiving, Christmas Eve, & Christmas Day. Some closures happen due to cleaning/maintenance scheduling, severe weather, and/or for employee appreciation but these will all be posted across our social media ASAP when they occur.

Are our phones working?

Usually, Yes. However our lines are not always up and can be affected by weather, construction, and outages throughout the Ruidoso Area. Sometimes we are just overwhelmed with callers and the lines are jammed up with hungry guests! Unfortunately, this can make it near-impossible for some callers to get through. If this persists, please come see us in person to make an inquiry or order to go.

Do We accept reservations?

We operate on a “First Come, First Serve” policy. This means that we DO NOT accept reservations but instead operate a waitlist as necessary. This ensures that all have a fair and equal opportunity to visit with us.

DO WE ACCEPT CREDIT/DEBIT CARDS?

We are a Cash or Check Only establishment. We offer an ATM on-site if necessary.

Do we deliver?

We DO NOT deliver.

do we serve beer & wine?

As a small, high-volume business, we do not currently offer alcoholic beverages for sale. While we would love to offer beer and wine sometime in the future, at the moment we are happy to promote the many local bars who allow our customers to enjoy their pizza with a beer there.
 

Do we offer gluten-Free Options?

While we do not offer gluten-free crusts, we will do our best to accomodate your specific dietary needs where possible. As an establishment that runs on high-gluten flour, however, we cannot guarantee that any of our products are 100% gluten-free but can certainly work to limit exposure to gluten.

Additionally, we are more than happy to bake a pizza for you on the gluten-free crust of your choice if you bring one in with you. While the above warning regarding potential gluten contamination is still relevant here, this option works for the vast majority of people suffering from gluten intolerance.
 

Other Allergies/dietary requirements?

We are receptive toward and supportive of all our guests’ dietary needs and restrictions.

Due to the variety of our menu and the needs of our guests, we work hard to ensure that our staff can help guide you to meet your specific dietary requirements. Please let us know what we can do to help and we will do our absolute best.

The following is a general listing of common allergies and related products.

  • Nut Allergies: We make fresh cakes and peanut butter cookies daily and utilize the same equipment for mixing the cookie dough and Hummingbird Cake batter as we do a variety of other products. We do not utilize any nut oils in our facility.

  • Shellfish Allergies: Currently, we offer Shrimp Jambalaya which may trigger allergic reactions in guests with a sensitivity to Iodine or crustaceans.

  • Dairy Allergies: We have a lot of dairy in our facility but take steps to ensure that dairy-free options are available both on-menu and upon request. Neither our dough nor our pizza sauce contain dairy. Some meats utilize dairy products as emulsifiers; these are often pepperoni, salami, Italian sausage, and Andouille sausage.

We have a strict cleaning regime and take great care to limit possibilities of cross-contamination. If you have any concerns, please reach out via our email, phone, or talk to one of our staff when you visit.

do we have merch?

Merchandise and retail are operations currently under development. We offer a limited supply of products in-house but are developing an online store to offer greater accessibility and options to our guests and fans. Stay-tuned!

Any other questions?

We are always happy to hear from you! If you found that your question was not answered here, please reach out and we will be happy to speak with you.